Refund policy

Effective Date: [10/04/2026]
Website: www.refurbishedtechnologies.com
Brand Name: Edutech Reformers

At Edutech Reformers, we aim to provide quality refurbished laptops and digital learning solutions. Please read our Refund Policy carefully before making a purchase.

1. General Refund Policy

Refunds are applicable only in specific cases mentioned in this policy. Once a product is delivered and accepted by the customer, refund requests will be reviewed based on product condition, issue type, and service terms.

2. Refund Eligibility

A refund may be considered in the following cases:

  • Wrong product delivered

  • Product not delivered

  • Product received in non-working condition

  • Major hardware issue reported within the eligible return period

  • Duplicate payment received

  • Order cancelled before dispatch

3. Non-Refundable Cases

Refund will not be applicable in the following cases:

  • Product damaged after delivery

  • Physical damage, liquid damage, or misuse

  • Customer changed their mind after delivery

  • Minor scratches or cosmetic marks on refurbished laptops

  • Software issues caused by third-party apps or unauthorized changes

  • Battery backup variation, unless specifically covered under warranty

  • Product opened, used, or modified beyond normal inspection

  • E-learning content, digital courses, or software access already activated

  • Delay caused by incorrect address or unavailable customer

4. Return / Replacement Period

Customers must report any product-related issue within [3/7] days of delivery.

After this period, support will be provided as per warranty or service terms, if applicable.

5. Replacement First Policy

In most cases, Edutech Reformers may first offer repair or replacement instead of refund. Refunds will be processed only if repair or replacement is not possible.

6. Condition for Return

To be eligible for return or replacement:

  • Product must be in original condition

  • Original packaging, charger, accessories, and invoice should be available

  • Product should not be physically damaged

  • Customer must provide photos/videos of the issue if required

7. Refund Process

Once the refund request is approved, refund will be processed through the original payment method or another agreed method.

Refund processing may take 7–10 working days after approval.




8. Shipping Charges

Delivery, shipping, installation, or service charges may be non-refundable unless the issue is from our side.

9. Order Cancellation

Order cancellation is allowed only before dispatch. Once the product has been shipped, cancellation may not be possible.

10. Contact for Refund

For refund, return, or replacement requests, please contact us:

Edutech Reformers
WhatsApp: [9009002619]
Email: [support@refurbishedtehnologies.com]
Address: [Shop No.1 , Near Maharana Kamath Hotel, St.Anthony’s Road, Chembur Nakar, Mumbai-400071]


Please include:

  • Order ID / Invoice number

  • Name

  • Contact number

  • Product details

  • Reason for refund/return

  • Photos or videos, if required

    1. Return Policy Effective Date: [10/04/2026] Website: www.refurbishedtechnologies.com Brand Name: Edutech Reformers

    At Edutech Reformers, we want you to be satisfied with your purchase. This Return Policy explains the conditions, process, and timelines applicable when you wish to return a product purchased from us.

    1. Return Eligibility A return may be accepted in the following cases:
    • Wrong product delivered
    • Product received in non-working or defective condition
    • Major hardware issue identified within the eligible return period
    • Product significantly not as described on the website
    • Missing accessories or incomplete order as promised at the time of purchase
    1. Non-Returnable Cases Returns will not be accepted in the following cases:
    • Product damaged after delivery due to customer handling
    • Physical damage, liquid damage, or misuse
    • Customer simply changed their mind after delivery
    • Minor scratches or cosmetic marks typical of refurbished laptops
    • Software issues caused by third-party apps, downloads, or unauthorized changes
    • Battery backup variation, unless specifically covered under warranty
    • Product opened, used, or modified beyond normal inspection
    • E-learning content, digital courses, or software access already activated
    • Original packaging, invoice, or accessories missing at the time of return
    1. Return Window Customers must initiate a return request within [3/7] days of delivery by contacting our support team. Requests raised after this window will be handled as per applicable warranty or service terms, if any.
    2. Conditions for a Valid Return To be eligible for return, the product must meet the following conditions:
    • Product is in the same condition as delivered
    • Original packaging, charger, accessories, and invoice are included
    • Product shows no signs of physical or liquid damage
    • Customer provides clear photos or videos of the issue, if requested by our team
    • Product has not been opened, repaired, or modified by any unauthorized person
    1. How to Request a Return To request a return, please contact us with the following details:
    • Order ID / Invoice number
    • Name and contact number
    • Product details
    • Reason for return
    • Photos or videos of the issue, if applicable

    Once received, our team will review the request and confirm the next steps within a reasonable timeframe.

    1. Pickup and Inspection If a return is approved, we may arrange pickup of the product or request the customer to ship it back, depending on location and circumstances. The product will undergo inspection upon receipt to verify the reported issue before a replacement or refund is processed.
    2. Replacement First Policy Wherever possible, Edutech Reformers will first offer a repair or replacement for the reported issue. A refund will only be processed if repair or replacement is not feasible. Please refer to our Refund Policy for details on refund timelines and process once a return is approved.
    3. Return Shipping Charges If the return is due to an error on our part (wrong item, defective product, etc.), return shipping charges will be covered by Edutech Reformers. If the return is due to a reason not attributable to us, shipping charges may be borne by the customer.
    4. Changes to This Policy Edutech Reformers may update this Return Policy at any time. Updated terms will be posted on this page with the revised effective date.
    5. Contact for Returns For return-related requests or questions, please contact us:

    Edutech Reformers WhatsApp: [9009002619] Email: [support@refurbishedtehnologies.com] Address: [Shop No.1, Near Maharana Kamath Hotel, St.Anthony's Road, Chembur Nakar, Mumbai-400071] Business Hours: Monday to Sunday, 10:00 AM to 8:00 PM